Shipping Return Policies - ToxicWaterSolution.com

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Shipping Policy

U.S.Orders

All shipping rates are calculated during checkout. Shipping rates apply to all orders within theUnited States,includingHawaiiandAlaska. All orders are typically shipped within 24 business hours unless you are notified otherwise. All orders addressed in the continentalUnited Statesare shipped via USPS Priority or UPS Ground and take between 2 to 6 business days to arrive. Hawaii/Alaska and PO Box orders are shipped via USPS Priority Mail and generally take between 3 to 5 business days to arrive.

International Orders

We currently do not ship to international countries. Customers from international countries should contact us for shipping rates and information. All International orders are subject to higher shipping fees. To obtain a shipping quote, please email us at contact@ToxicWaterSolution.com with your shipping country and the product number(s) of the item(s) you would like to purchase.

ToxicWaterSolution.com Return Policy

A Return Merchandise Authorization (RMA) number must be requested within 30 days of delivery of the order. Requests must be made by emailing: contact@ToxicWaterSolution.com or calling 1-405-936-3333 with either your order number or full billing name and order date.

All return shipping fees are the customer's responsibility unless the return is due to our error or manufacturers defect.

Returns must have a Return Merchandise Authorization (RMA) before being returned the return shipment may refused by ToxicWaterSolution.com.

All returns must also contain all parts that were sent, along with all original packaging.

All performance or product expectations are done verbally or in writing with the customer and do not exceed the manufacturers system specs.

New test results will be required on raw and treated water for all water before a return is authorized and allowed for any whole house system being returned. If a system is purchased on water with unknown contaminates or is installed on water with contaminates that could harm the system or for which the system is not designed to handle, your warranty may be void and no return will be accepted. It is recommended well water be tested prior to purchasing for a well.

Shipping fees are not refundable.

All refund amounts will be based on the manufacturers warranty and return policy and ToxicWaterSolution.com return policies. Refunds will be issued back using the payment method you used when you placed your order. Refunds take up to 7 business days to process once we receive the return. For returns that don't qualify ToxicWaterSolution.com for the manufacturer's money back guarantee due to improper installation, improper use and/or neglectful damage, no refund/credit will be given.

Refunds will be less then the original amount if any of the following conditions occur:

If an item is returned without all parts, your refund may be subject to a 15% restock fee.
All returns due to customer "change of heart" are subject to refund minus shipping to the customer.
All returned product must be in reasonable condition for resale. All damaged returns will be subject to a 15% restock fee or total retail cost of all damaged parts, whichever is higher and shipping. ToxicWaterSolution.com is not responsible for damaged equipment being returned.
Returned orders without an RMA that fall within the return policy of both the manufacturer and ToxicWaterSolution.com will be subject to a refund minus shipping both ways.
Returned orders without an RMA that do not fall within the return policy of either ToxicWaterSolution.com or the manufacturer will be issued no refund and customer will be contacted to arraign return shipment to them or the package may be refused upon delivery to ToxicWaterSolution.com.

Order Cancellation Policy

You can cancel your order for any item provided that the order has not yet entered the shipping process. If the item you want to cancel has already entered the shipping process, it cannot be canceled by you or by our customer service department. However, you can return the item for a refund as described in Shipping & Returns.

Refused Shipments

If an item is refused upon delivery at no fault of ToxicWaterSolution.com, the customer will be charged a 10% restock fee. ToxicWaterSolution.com can not be liable for the shipping charges if the item is refused before delivery.

Freight packages that are refused will be charged a 15% restock in addition to freight charges both ways.

Damage Claims

All damage claims on deliveries must be made with 15 days of arrival to customers home or business.

30 Day Money Back Guarantee

We offer an unconditional, 30-day money-back guarantee (less the cost of shipping and handling). A Return Merchandise Authorization (RMA) number must be requested within 30 days of delivery of the order. Requests must be made by emailing: contact@ToxicWaterSolution.com or calling 1-405-936-3333 with either your order number or full billing name and order date.

In order to return a product under the money back guarantee on whole house water softeners or filters, a water test may be required to ensure your water conditions meet the requirements for the system. If a system is installed on water conditions that are outside of the listed parameters on any product spec sheet, a return will not be allowed under the money back guarantee. However ToxicWaterSolution.com will work with the customer to order the correct solution to their water conditions.

Warranty

All of our filter products include a 90 day warranty if installed by a licensed plumber.

Pentek Filtration/Pentair Filtration, Inc. warrants to the original owner (under normal use): Filtration Systems to be free from defects in material and/or workmanship one (1) year from the date of purchase. PENTEK FILTRATION LIMITED WARRANTY FILTRATION SYSTEM

ToxicWaterSolution.com Responsibilities and Limitations

ToxicWaterSolution.com representatives will recommend an overall water filtration, treatment, and/or conditioning system solution based upon all the information we receive via email, fax and verbally by the customer. ToxicWaterSolution.com can not be responsible for a recommended solution that falls short resulting from lack of information about other conditions that exist in the water system.

Purchasers are advised that water quality conditions vary by area. Product performance may be affected by these variables, and for optimum performance purchasers should verify prior to ordering that their local water quality falls within ToxicWaterSolution.com recommended specifications. Our representatives base all product recommendations on information provided by our customers; if other conditions (i.e. water, installation space, power, water pressure, etc.) exist which were not prior disclosed, then additional/other products may be required to make the overall solution successful. However, as always, we are committed to working with the customer to help remedy any troubled solution by providing the customer with the most effective and affordable solutions available.

ToxicWaterSolution.com may not be financially responsible for any service, 100% satisfaction guarantee or warranties that has resulted from improper application, poor handling, neglectful damage, set-up, installation, start-up procedure and/or lack of thorough follow through of installation procedures found on or with the unit and in any service guides, product manuals and/or related website pages.

The Satisfaction Guarantee and Performance Guarantee do not apply to commercial or custom built systems/filters. Manufacturer’s warranties do apply.

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My Mission

Provide you with accurate information, economical and effective tests
and products to evaluate your body and water for toxic metals and remove them if necessary.

Keith D. Bishop
Clinical Nutritionist
B.Sc. Pharmacy
Health Coach©

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Heavy Metal Toxicity

◦	Aluminum Toxicity
◦	Aluminum Toxicity Sources
◦	Arsenic Toxicity
◦	Sources of Arsenic Poisoning
◦	Arsenic Poisoning Symptoms
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◦	Antimony Toxicity
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◦	Cobalt Toxicity Sources
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◦	Copper and Cancer
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◦	Heavy Metal Toxicity
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◦	Manganese Toxicity
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◦	Inorganic Mercury Toxicity
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◦	Vanadium Toxicity

Water Quality

◦	Alkalinity Toxicity
◦	Bacteria Water
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◦	Chloramine Toxicity
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◦	Chlorine Toxicity
◦	Coliform Bacteria
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◦	Radon in Water
◦	Toxic Water in Showers

How to Test Water

Shower Filters

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Water Quality Links

Click on the map above to find your latest local water quality information.

Click the map above to view the USGS Arsenic map. This map illustrates Arsenic toxicity concentrations found in at least 25% of ground-water samples within a moving 50 km radius map.

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Copyright © 2007-2016 Natural Care Solution, LLC Keith D. Bishop, Clinical Nutritionist, B.Sc. Pharmacy